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Privacy Policy

Last updated: 19 August 2026

Frametek Ltd respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use and protect information when you use our website, contact us or enquire about our services.

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1. Information we collect
 

We may collect information including:

  • Your name

  • Email address

  • Telephone number

  • Address or project location

  • Information about your proposed building or renovation project

  • Plans, drawings, photographs or documents you choose to provide

  • Messages and correspondence between you and Frametek

  • Website usage and technical information collected through cookies and similar technologies
     

2. How we use your information
 

We may use your information to:

  • Respond to enquiries

  • Provide estimates and quotations

  • Assess proposed projects

  • Communicate with you about our services

  • Manage projects and customer relationships

  • Maintain business and accounting records

  • Improve our website, services and customer experience

  • Protect our website and business from misuse or fraud

  • Meet our legal and regulatory obligations
     

3. Our lawful basis for using your information
 

Depending on the circumstances, we may process your personal information because:

  • It is necessary to take steps towards or perform a contract with you

  • We have a legitimate business interest in responding to enquiries and operating our business

  • We have a legal obligation to retain certain records

  • You have provided consent, where consent is required
     

4. Sharing your information
 

We do not sell your personal information.

Where necessary, information may be shared with trusted organisations that help us operate our business, including website hosting, email, accounting, customer management, analytics and professional service providers.

Information may also be shared with contractors, suppliers, designers, engineers or other professionals where this is necessary to prepare, manage or complete your project.

We only share information where there is a legitimate reason to do so.
 

5. How long we keep your information
 

We keep personal information only for as long as reasonably necessary for the purpose it was collected.

Customer, quotation, project, contractual and financial records may be retained for longer where required for accounting, taxation, insurance, warranty or legal purposes.

Information that is no longer required will be securely deleted or anonymised where appropriate.
 

6. Cookies and website analytics
 

Our website may use cookies and similar technologies to operate correctly, understand how visitors use the website and measure the effectiveness of advertising or marketing.

Where required, non-essential cookies will only be used after you have provided consent through our cookie settings.

You can change or withdraw your cookie preferences through the website's cookie controls.
 

7. Marketing
 

We may occasionally contact customers or people who have expressed an interest in Frametek's services where permitted by law.

Where consent is required, we will obtain it before sending marketing communications.

You can unsubscribe or ask us to stop marketing communications at any time.
 

8. Your data protection rights
 

Depending on the circumstances, you may have the right to:

  • Request access to your personal information

  • Ask us to correct inaccurate information

  • Ask us to delete your information

  • Restrict how your information is used

  • Object to certain types of processing

  • Request transfer of your information

  • Withdraw consent where processing is based on consent

If you wish to exercise any of these rights, please contact us.
 

9. Contact us
 

If you have any questions about this Privacy Policy or how Frametek uses your personal information, contact:

Frametek Ltd
Email: info@frametekltd.co.uk
Telephone: 07882 855 139

If you have concerns about how your information has been handled, you also have the right to complain to the Information Commissioner's Office (ICO).
 

10. Changes to this policy
 

We may update this Privacy Policy periodically to reflect changes to our website, services, business practices or legal requirements.

The latest version will always be published on this page.

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